FAQS and Common 立博体育官网 Solutions

Below you will find common support issues and solutions and links to reference guides. Click on the drop down to choose a category to find answers to common questions. You may also call our office at 575-226-2255 or email customercare@丝兰marketing

客户服务

  • Are you moving, transferring or do you need to cancel service? Just call us at 575-226-2255 between 8 a.m. – 5 p.m.,我的.——星期五.
  • 你要去度假吗? You can temporarily suspend your service for a minimum of 3 months and only pay a reconnect fee when you return.
  • To report a problem with your phone or inter网, call 575-226-2255.

201 W. 2号大街 每家, NM 88130

PO 867箱 每家, NM 88130

Our offices are open Monday through Friday from 9:00 am to 5:00 pm. Our phones open at 8:00 am.

Billing

Yes, everyone pays a $100 deposit to start service.

Payment in full is due by the 15th of every month.

Your first bill will include a prorated charge for the partial month of service plus a full month in advance for monthly service charges. 例如, if you connect service in the middle of the month, your first bill will include prorated amounts for half a month, plus the month in advance.

Internet

点击这里 for the Gigaspire Blast Start Up Guide. If you are still having problems, call us at 575-226-2255 and we will walk you though it.

Download the CommandIQ app from either the Google Play store or Apple App Store. Search for CommandIQ to find the correct app.

Enter your email address and password, then scan the QR code on your router to get started

You can access your Wi-Fi 网work settings from the Main Dashboard (the home screen you see every time you open the app).

使用应用程序或 点击这里 开始测试

Email

在此登入电邮

Here’s the mail client settings (Outlook, Thunderbird, etc) for 丝兰 email:

Incoming Server IMAP: mail.丝兰.网

端口:143

安全:STARTTLS

用户名:邮箱地址

密码:邮箱密码

Outgoing Server SMTP: mail.丝兰.网

端口:587

安全:STARTTLS

用户名:邮箱地址

密码:邮箱密码

Iphone/Ipad email settings:

Settings -> Mail -> Account -> Add Account -> Other -> Add Mail Account

姓名:你的名字

邮箱地址:

密码:Email密码

描述:尤卡

The following settings will be similar for both Iphone and Android:

Incoming Server IMAP: mail.丝兰.网

端口:143

安全:STARTTLS

用户名:邮箱地址

密码:邮箱密码

Outgoing Server SMTP: mail.丝兰.网

端口:587

安全:STARTTLS

用户名:邮箱地址

密码:邮箱密码

看看如何设置 Android在这里 or iPhone在这里.

Your default mail account comes with 2 GB of storage.  This includes your inbox and all other folders.  If you need more mail storage, we offer an upgrade to 8 GB for 9.95元/月.

管理高级WiFi

快速入门指南

CommandIQ gives you an instant snapshot of your home or small business 网work. Through the app you can view all the connected devices on your 网work, set up parental controls or a guest 网work, 运行速度测试, change our SSID and password, 和更多的. CommandIQ puts you in charge!

With ExperienceIQ®, managing your home 网work has never been easier or more satisfying. Now you can manage all your devices and content directly from the 丝兰 CommandIQ® app.

Your devices are important to your life. ProtectIQ is your 24/7 inter网 watchman. With multi-layered protection, even your most vulnerable devices like smartTVs, thermostats and Wi-Fi cameras are protected before issues happen.

ProtectIQ puts a shield between your devices and bad actors, stopping threats before they ever make it to your devices.

DirecTV

1 (800) 531-5000 or use their 在线聊天服务

的声音

业务解决方案

Yes, talk to our professionals at 575-226-2255 or drop by our office at 201 W 2号大街.

了解更多 

Yes, talk to our professionals at 575-226-2255 or drop by our office at 201 W 2号大街 in 每家. 了解更多 

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